Association

Work standards

ABTR has established a basic working procedure for its members. This document will provide the basis for standards in this field. Its main objective is to bring together the practices of members so as to ensure the quality of the service provided to the end customer.

The work standard includes, but is not limited to the following:

• Offers shall be sent to clients and accepted in writing;
• The 'standard' rate is per source text word;
• A fiscal document is to be issued for all services provided by individual ABTR members;
• Translation agencies must have implemented work systems which incorporate translation memory software, or at least a basic system enabling the creation, update and usage of glossaries;
• All translations are to consist of two stages: translation and proof-reading;
• All translators are to be tested before being hired for a translation project;
• A system to monitor translation errors must be implemented;
• Complaints regarding the quality of services provided by any member of the Association shall be monitored and settled by the ABTR.

Click here for a full version of the Work Standards of the ABTR.